Reconcilable Differences, How to use conflict to transform your relationships

Conflict is inevitable with nonprofit organizations staff and clients. Dealing with conflict is never easy. Discover how to turn conflict into an advantage.

1. How to Manage Conflict Successfully: When others overreact, does it drive you nuts? This chapter examines ground rules for effective conflict resolution along with a strategy to successfully manage conflict in your life and organization.
   
2. How to Confront Effectively Even When You Are Angry or Terrified: Learn successful principles and specific skills to confront others. Discover how to control words and unconscious signals that trigger or reduce conflict.
   
3. How to Respond to Verbal Attacks: How do you respond to a verbal attack from your client or staff member? Learn how reactions dramatically affect the outcome. Master the skills to diffuse an attack.
   
4. How to Help Others Manage Conflicts: Learn practical strategies and mediation techniques to help others resolve conflict that will increase your personal and organizational success.