Most people struggle in their interactions with others, yet remain unaware of why they are not as effective communicators as they would like to be. This product teaches key communication skills for better, more effective relationships for individuals and nonprofit workers.

1. How to Avoid Sabotaging Your Life and Organization: This chapter offers humorous illustrations of poor communication that sabotage relationships with staff and clients.
   
2. Maximize Profits: How to Listen to Provide Excellent Service: Discover how to respond appropriately to others. This foundational session provides key principles for effective listening to gain more information.
   
3. How to Establish Rapport to Build Staff and Client Loyalty: Learn how to uncover what others really think and feel to connect and communicate more effectively.
   
4. How to Empower People to Solve Their Problems: Tired of trying to convince clients and staff to do what you want them to do? Overcome resistance to the solutions you offer. Discover seven ways to help others explore their options and select a win win solution for them and for you.